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The majority of our customers find our 3-minute video the simplest and most informative way to care and maintain the lights on their NeumanTree. Troubleshooting is a snap with the use of a Light Keeper Pro and plenty of replacement light bulbs on hand.
Since most trees have been purchased more than 4 years ago a receipt is not required to get some help if the video did not do the trick. Simply text a picture of your tree to 773/620-6672 and include a good time to call. I am thrilled you have chosen to try and repair instead of replacing your tree. Please note that if you have not followed our recommended maintenance I may not have a quick fix for you, but delighted to give it a try.
Everything you need to repair care and maintain your NeumanTree
A quick tip for older trees
Anytime a row of branches or several branches next to one another appear slightly brighter than the others, that is a sign that the light set has multiple burned out bulbs. Please take a minute to find the ones that are not lit and replace them. This will prevent the set from shutting off and will also extend the life of your bulbs!
Mailing address
NeumanTree Inc. - 161 E Chicago Avenue #25B - Chicago, Illinois 60611
Warranty details
Your NeumanTree warranty automatically begins on your purchase date, therefore, there is no need to physically register your tree!
Your tree's parts and construction are covered for a period of 10-years and there is a limited 4-year warranty period for the lighting system. Please note the 4-year lighting warranty does not apply for floor display models, however the 10-year tree warranty does apply for display trees.
Please make sure to write down your tree model number and purchase date on the white label area provided on the front of the plastic bag that contains your owner’s manual. Next, you want to insure that you keep your original proof of purchase and owner's manual in a safe place. If warranty service is ever required, you will simply provide your tree model number along with a copy of your purchase information. Please email me or text 773/620-6672 with a picture of your receipt. Once provided with this information I will gladly take care of your request!